Hayyak Programme

The Hayyak programme offers a series of one-day training workshops to support employees working in the tourism and hospitality sector. The workshops aim to enhance the Abu Dhabi visitor experience by ensuring that the high-quality services are provided in the emirate.

Premium Customer Service Workshop
This training workshop provides participants with the necessary tools to refine their communication skills in a multicultural environment. It covers a variety of topics like professional communication skills, improving the client experience, earning respect and improving competitive capabilities through excelling in customer service.

Tourist Destinations and Attractions in Abu Dhabi Workshop
Participants in this workshop get a deeper look at the Emirate of Abu Dhabi, with a complete study of major locations in the emirate – including Abu Dhabi’s islands, cultural monuments and the most important destinations for events and activities that attract tourists to the capital.

Abu Dhabi’s Culture and Authentic Heritage Workshop
Participants in this workshop discover Abu Dhabi’s history and authentic cultural heritage, learning about the religious and societal values inherent in Emirati society and the national traditions followed during religious celebrations.

To learn more about the programme, download the file below:

Hayyak Programme

Last Modified - 10/06/2022